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Dear Wayne and USP Team -  I just wanted to express my gratitude to the team and say THANKS for everything you guys do for us.  I was recommended to you from my good friend Bob Diamond.  Bob said “You'll love Wayne’s team, they literally never say NO!”  At the time I was veery frustrated with the level of service  and commitment from our fulfillment center and was actually thinking about getting into the business to provide the type of service  I needed.  We were pissing off our hard won customers daily and I needed to find a solution to this problem fast.  We push several thousand items from plain paper certificates to massive published kits monthly.  Mistakes in fulfillment are one thing, but constantly late and and poor QC?  C’mon man.  We were bombarded with customer service problems and irate customers on a daily basis.  When Bob told me about Wayne and USP I was skeptical. I had been through the ringer trying to outsource fulfillment.  WhenI was searching for a solution partner It seemed like the prices were all over the board and they all promised the friggin Moon.  Since we started with Wayne almost 7 years ago our customer complaints have dropped to almost zero.  Now, when there is a problem we know that is probably customer driven and not a failure on our part to deliver on our promises.  I sleep a lot better now. I would recommend USP for anyones fulfillment needs to matter how small or large.  It’s been a pleasure Wayne and looking forward to many more years of not having to think about fulfillment, I know you’ve got my back.

Best regards
Tom Wilkerson

Tom Wilkerson